Core Learning – Service Delivery(服务交付)
Organization & Delivery Structures
Service Delivery&Outsourcing (Incl breakout session)
Core Learning – Service Delivery (Conti.)
Governance & Management (Incl breakout session)
Partnering with Key Support Functions
Class Exercise: Operational Compare and Contrast
based on the preceding case study guest presentations
(基于前述案例研究内容进行运营对比分析)
Case Study – Guest Speaker
Case Study – Service Provider Perspective